Posted by Jessie from Calgary, AB on June 10, 2025
We bought what we thought was a quality mattress. After just one year, the body impressions were over 4 cm deep — and I weigh under 120 lbs!
We were told that any stain voids the warranty, which we understood, but the inspection was ridiculous!!!
They placed the mattress in direct sunlight and examined it inch by inch for ANY sign of discoloration.
I called customer service and, yep, even slight changes in fabric tone from normal use or exposure to light can disqualify you!!!
We barely qualified… and we bought it only a year ago!!!
So basically, unless your mattress is kept in a vacuum-sealed bag, don’t expect the warranty to apply after a few years.
They should just admit the warranty is meaningless.
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Reviewer: Jessie
Location: Calgary, AB
Joined: Jun 10, 2025
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